At Lena Boost Company, we are committed to providing high-quality foam artificial flowers and related products. Our goal is to ensure your satisfaction and confidence in every purchase. To support this commitment, we offer warranties and guarantees on select products, outlined below. Please read this policy carefully. If you have questions or need assistance, our customer support team is ready to help.

1. Overview of Warranties and Guarantees

Lena Boost Company provides warranties on certain physical products, subject to the terms and conditions outlined herein. These warranties are designed to cover manufacturing defects, material failures, or other issues that occur under normal use during the warranty period.

Our warranties do not cover damages caused by misuse, neglect, accidents, unauthorized repairs, modifications, or external factors beyond our control.

2. Scope of Warranties

Product Warranties:
For artificial flowers and physical products purchased from Lena Boost, we offer warranties that cover defects in materials and workmanship. The specific warranty period depends on the product category and is detailed in the product description or accompanying documentation.

Service Warranties:
For any custom or branded services we provide, warranties are limited to the scope and quality of the services rendered, ensuring they meet industry standards.

Digital Content and Downloads:
Any digital content, downloads, or online services are provided “as is,” with warranties limited to their functionality and availability at the time of delivery.

3. Warranty Periods

Warranty durations vary depending on the product or service. Typical warranty periods include:

• Physical Products: Usually covered for a period of [Insert Duration, e.g., 90 days, 1 year] from the date of delivery.
• Services: Warranted for the duration specified in the service contract or agreement.
• Digital Content: No specific warranty period; content is provided “as-is” at the time of delivery.

Please refer to your product details or service agreement for the specific warranty period applicable to your purchase.

4. How to Initiate a Warranty Claim

Contact Customer Support:
Reach out to our support team via email at support@lenaboost.store or by phone at +1 559 697 7942. Provide your order number, a detailed description of the defect or issue, and supporting photos or videos if applicable.

Assessment and Verification:
Our team will review your claim and may request further information or evidence to verify the defect.

Resolution Options:
Depending on the issue, we may offer repair, replacement, or refund. The appropriate resolution will be at our sole discretion.

Return of Defective Items:
If a physical product must be returned, you will receive instructions for shipping the defective item back to us. Shipping costs for warranty returns are typically covered by Lena Boost unless otherwise specified.

5. Limitations and Exclusions

Our warranties do not cover:

• Damage caused by misuse, neglect, or improper handling.
• Damage resulting from accidents, natural disasters, or external factors.
• Unauthorized repairs, modifications, or alterations.
• Normal wear and tear over time.
• Issues caused by external software, devices, or incompatibility.
• Products purchased from unauthorized third-party sellers or affiliates.

6. Limitation of Liability

Our liability under any warranty is limited to repairing, replacing, or refunding the defective product. Lena Boost shall not be liable for incidental, consequential, or indirect damages arising from the use or inability to use our products, even if advised of such damages.

7. No Extended Warranties

Beyond the warranty periods specified herein, Lena Boost does not offer extended warranties unless explicitly provided in a separate written agreement. Customers may purchase third-party extended warranties or insurance if available.

8. Transferability of Warranties

Warranties are non-transferable and apply only to the original purchaser who bought directly from Lena Boost or an authorized reseller. They are valid only for items in their original condition and packaging.

9. Changes to the Warranties Policy

Lena Boost Company reserves the right to modify or update this Warranties and Guarantees Policy at any time without prior notice. Changes are effective immediately upon posting. We recommend reviewing this policy periodically to stay informed.

10. Contact and Support

For warranty inquiries, claims, or assistance, contact our support team:

Email: support@lenaboost.store
Phone: +1 559 697 7942
Address: 181 W Orange Ave, Shafter, CA 93263, USA

When contacting us, please provide your order details, a description of the issue, and supporting documentation. We will guide you through the warranty process and help resolve your concern promptly.