At Lena Boost Company, customer satisfaction is our top priority. We understand that sometimes, you may need to return a product or request a refund. This Refund and Returns Policy outlines our procedures, eligibility criteria, and the steps to ensure a smooth and transparent process. Please read this policy carefully before making a purchase. By shopping with us, you agree to the terms described herein.

1. Our Commitment to Quality and Customer Satisfaction

Lena Boost Company takes pride in offering high-quality foam artificial flowers, including roses and orchids, under brands such as afoxsos, nearly natural, and living luxury. We strive to ensure every customer is satisfied with their purchase. If you encounter any issues with your order, our team is dedicated to resolving them promptly and fairly.

2. Returns Eligibility

To be eligible for a return or refund, your item must meet the following criteria:

• The product was received defective, damaged, or faulty.
• The item is not as described or arrived incomplete.
• The product is unused, unaltered, and in its original packaging (for certain items).
• The request for return is made within 30 days of receipt of the product.

Please note that some products, such as personalized or custom-made items, may be exempt from returns or have specific conditions, which will be clearly indicated on the product page.

3. Initiating a Return

Step 1: Contact Us
To start the return process, contact our customer support team at support@lenaboost.store or call +1 559 697 7942. Please include your order number, a detailed description of the issue, and photos if applicable.

Step 2: Review and Authorization
Our team will review your request and, if approved, will provide you with a Return Authorization (RA) number and instructions on how to proceed.

Step 3: Return the Item
You are responsible for shipping the item back to us. We recommend using a trackable shipping method to ensure safe delivery. The return shipping costs are generally borne by the customer unless the return is due to our error or a defective product.

4. Conditions for Return

To qualify for a return:

• The item must be unused, unassembled, and in the same condition as when received.
• All original packaging, tags, manuals, and accessories must be included.
• The return must be initiated within the specified timeframe.

We reserve the right to refuse returns that do not meet these conditions.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request. If approved:

• Refunds will be processed via the original payment method within 7-10 business days.
• Processing times may vary depending on your bank or payment provider.
• Shipping costs are non-refundable unless the return is due to our error or a defective product.

6. Exchanges

If you wish to exchange a product for a different item, please contact us within 30 days of receipt. The process is similar to a return, and you may need to place a new order for the replacement item once the return is approved.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

• Contact us immediately upon receipt, preferably within 48 hours.
• Provide detailed descriptions and photos of the issue.
• We will evaluate and, if confirmed, arrange for a replacement, repair, or full refund at no additional cost to you.

8. Non-Returnable Items

The following items are generally non-returnable:

• Personalized or custom-made products.
• Items marked as non-returnable on the product page.
• Downloadable digital products or services.
• Items that are used, damaged due to misuse, or not in their original packaging.

9. Refunds for Gift Cards or Promotions

Gift cards, promotional discounts, and special offers may have specific refund policies. Please refer to the terms associated with these items at the time of purchase.

10. Cancellation Policy

If you wish to cancel an order prior to shipment, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and you will need to follow our return process upon receipt.

11. Changes to This Policy

We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

12. Contact Us

If you have questions, need assistance with a return, or want to initiate a refund, please contact our customer service team:

Email: support@lenaboost.store
Phone: +1 559 697 7942
Address: 181 W Orange Ave, Shafter, CA 93263, USA

13. Final Notes

Your satisfaction is our priority. We strive to process refunds and returns swiftly and fairly, ensuring a positive experience. We appreciate your understanding and cooperation, and we look forward to serving you again.