Welcome to the Lena Boost Company FAQ page. Here, we’ve compiled comprehensive answers to some of the most common questions our customers ask. Whether you’re curious about our artificial flowers, reseller policies, payments, or other services, you’ll find detailed information below to help you make informed decisions and enjoy a seamless experience with us.

1. What products and services does Lena Boost Company offer?
Answer:
Lena Boost Company specializes in foam artificial flowers, including roses and orchids, marketed under brands like afoxsos, nearly natural, and living luxury. Our offerings include high-quality artificial floral products suitable for home décor, events, and retail purposes. We also provide reseller support, branding guidelines, and product warranties to ensure customer satisfaction.

2. How secure are my payment transactions on Lena Boost Company?
Answer:
Your payment security is our top priority. We use industry-standard encryption protocols and PCI DSS-compliant payment gateways to protect your financial information during transactions. All payments are processed through secure, encrypted channels, ensuring your data remains safe. We recommend using secure networks and verifying you’re on our official website when entering payment details.

3. What payment methods are accepted on Lena Boost Company?
Answer:
We accept various payment options, including major credit and debit cards such as Visa, MasterCard, American Express, Discover, and Diners Club. We also support digital wallets like Apple Pay, Google Pay, and Samsung Pay. For larger orders, bank transfers and ACH payments are available. Depending on your region, other methods such as PayPal may also be accepted. Contact our support team for more details.

4. How do I initiate a warranty claim if I encounter a problem with a product?
Answer:
If you experience an issue covered under our warranty, contact our customer support team via email at support@lenaboost.store or call +1 559 697 7942. Please provide your order number, a detailed description of the issue, and any supporting images or videos. We will review your claim and guide you through the resolution process, which may include repair, replacement, or refund.

5. What are the typical warranty periods for products?
Answer:
Our physical artificial flower products are generally covered by a warranty for 90 days from the date of purchase. For other services or custom orders, warranty periods may vary. Please review your product or service documentation for specific warranty durations, or contact support if you need clarification.

6. What should I do if my payment fails or is declined?
Answer:
Verify that all your payment details—such as card number, expiration date, and billing address—are correct. Ensure your bank account or credit card has sufficient funds. Sometimes, transactions are blocked for security reasons; contact your bank or card issuer to authorize the payment. If issues persist, try an alternative payment method or contact support at support@lenaboost.store or +1 559 697 7942 for assistance.

7. How are refunds handled if I want to cancel a service or return a product?
Answer:
To request a refund, contact our support team with your order details and reason for cancellation or return. Refunds are processed back to your original payment method, typically within 5-10 business days depending on your bank or payment provider. Review our Refund Policy on our website for specific conditions. Note that certain customized products or digital services may have different refund terms.

8. Can I change or update my payment information after making a purchase?
Answer:
Yes. You can update your payment details through your account dashboard on our website. Log in, navigate to the billing or payment section, and make the necessary changes. For recent transactions or assistance, contact our support team at support@lenaboost.store.

9. Are there any additional fees or charges I should be aware of?
Answer:
All costs are clearly outlined during checkout. Additional charges such as taxes, customs duties, or processing fees may apply depending on your location. These fees are displayed before you confirm your order, allowing you to review the total amount payable.

10. What should I do if I encounter technical issues during payment or while accessing services?
Answer:
Try refreshing your browser, clearing cache and cookies, or switching to a different device or internet connection. If the issue persists, contact support at support@lenaboost.store or +1 559 697 7942 with details about the problem, error messages, and any screenshots. Our technical team will work with you to resolve the issue promptly.

11. Do you offer any discounts or promotional codes?
Answer:
Yes, Lena Boost Company occasionally offers discounts and promotional codes via our website, email newsletters, or social media channels. Enter the promo code during checkout to apply the discount. Be sure to review the terms and expiration dates associated with each promotion.

12. How can I contact Lena Boost Company for further assistance?
Answer:
You can reach us via:
Email: support@lenaboost.store
Phone: +1 559 697 7942
Address: 181 W Orange Ave, Shafter, CA 93263, USA
Our support team is ready to assist with product questions, warranty claims, reseller inquiries, or technical issues to ensure your experience is positive.