At Lena Boost Company, we are committed to providing our customers with prompt, reliable, and secure shipping services to ensure your orders of artificial flowers arrive safely and on time. This page outlines our shipping policies, delivery times, costs, and other important information to help you understand how we process and deliver your purchases. Please read this carefully before placing your order.

1. Order Processing and Confirmation

Once you complete your purchase on Lena Boost, our team begins processing your order promptly. Orders are typically processed within 1-2 business days from the date of purchase, excluding weekends and public holidays.

Upon successful processing, you will receive an order confirmation email with your order details and tracking information (if applicable). Please verify your contact details to ensure smooth communication and delivery.

2. Shipping Methods and Carriers

We partner with reputable shipping carriers to deliver your orders safely and efficiently. The available shipping methods depend on your location, the size and weight of your order, and the options selected during checkout. Common carriers we utilize include:

• USPS (United States Postal Service)
• FedEx
• UPS
• DHL (for international orders)

You will see available shipping options at checkout, along with estimated delivery times and costs.

3. Delivery Timeframes

Delivery times vary depending on the destination, shipping method selected, and unforeseen circumstances such as weather delays or customs processing for international shipments. Below are general estimates:

Domestic Orders (Within the USA):

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-4 business days
• Same-Day or Next-Day Delivery: Available in select locations (additional charges may apply)

International Orders:

• Standard International Shipping: 7-21 business days
• Express International Shipping: 3-7 business days

Actual delivery may vary; we recommend tracking your shipment via the provided tracking number for real-time updates.

4. Shipping Costs

Shipping charges are calculated based on the weight, dimensions, destination, and selected shipping method of your order. During checkout, the shipping cost will be clearly displayed before you finalize your purchase.

Free Shipping:
We may offer free shipping promotions on select products or order values. Details of such offers will be specified on the product page or during checkout.

5. Shipping Restrictions and Limitations

We currently ship within the United States and select international countries. If you are outside our shipping zones, please contact customer support for assistance.
Certain products may have restrictions or special handling requirements, affecting delivery times or options.
We do not ship to P.O. Boxes, APO, or FPO addresses unless specified.

6. Order Tracking and Delivery Updates

Once your order has been dispatched, you will receive an email with the tracking number and a link to monitor your shipment’s progress. We encourage you to track your package regularly.

If you do not receive your order within the estimated delivery window, contact us with your order details, and we will assist in locating your shipment.

7. Shipping Delays and Unforeseen Circumstances

While we strive for timely delivery, delays can occur due to weather, customs inspections, carrier disruptions, or other factors beyond our control. We will communicate any delays promptly and work closely with carriers to resolve issues. International shipments may experience customs delays and additional clearance procedures.

8. Incorrect or Lost Shipments

If your package is marked as delivered but you have not received it:

• Check with neighbors or household members.
• Verify the delivery address provided.
• Contact the shipping carrier using the tracking number for assistance.

If the package is confirmed lost or undelivered, contact our customer support immediately. We will investigate and determine the next steps, which may include reshipping or issuing a refund.

9. Returns and Re-Delivery

In case of failed delivery due to incorrect address info or recipient unavailability, the package may be returned to us. Additional shipping charges may apply for redelivery. Please review your shipping details carefully before completing your purchase.

10. International Shipping and Customs

For international orders, customers are responsible for any customs duties, taxes, or import fees levied by their country. These costs are not included in the purchase price or shipping charges and are payable upon delivery. Check with your local customs authority for regulations and fees.

11. Changes to Shipping Policy

Lena Boost Company reserves the right to modify or update this Shipping and Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.

12. Customer Support and Inquiries

For questions about your shipment, tracking assistance, or shipping options, contact our customer service team:

Email: support@lenaboost.store
Phone: +1 559 697 7942
Address: 181 W Orange Ave, Shafter, CA 93263, USA

13. Final Remarks

At Lena Boost, we are dedicated to providing you with a seamless shopping experience from order to delivery. We appreciate your trust and patience. If you have any special shipping requirements or encounter issues, do not hesitate to contact us.